General terms & conditions

Article 1 - General

This website is intended only for consumers who want to order our products online in the UK and have these delivered. Lenco Benelux B.V. does not accept orders intended for delivery outside the UK. When placing an order, by placing a tick in the box that indicates your acceptance of these General Terms and Conditions you agree to and are bound by these General Terms and Conditions.

Lenco Benelux B.V. reserves the right to amend these General Terms and Conditions at any time and without prior notice. However, such an amendment does not apply to orders placed before the amended General Terms and Conditions have been published on this website.


Artikel 2 - Details of Lenco Benelux B.V.

Lenco Benelux B.V. 
Place of business:Thermiekstraat 1A
6361 HB Nuth
AccessibilityFrom Monday to Friday from 9 a.m. to 5 p.m.
Ch. of Comm. number:63777002
VAT number:NL855396763B01


Article 3 - Definitions

In these General Terms and Conditions, the following terms are defined as stated below:


Lenco: Lenco Benelux B.V. (see details in Article 2)

Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance agreement and these goods, digital content and/or services are provided by Lenco or by a third party on the basis of an agreement between that third party and Lenco;

Cooling-off period: the period within which the consumer can make use of his/her right of withdrawal;

Consumer: a natural person who does not act in the exercise of a profession or business and who enters into a distance agreement with Lenco;

Day: a calendar day;

Durable data carrier: any device that enables the consumer or entrepreneur to store information that is addressed to him/her personally in a way that makes future consultation and unaltered reproduction of the stored information possible.

Right of withdrawal: the option available to the consumer to withdraw from the distance agreement within the cooling-off period;

Model form: the model form that Lenco makes available that a consumer that can be filled in by the consumer if he/she wishes to make use of his/her right of withdrawal.

Entrepreneur: a natural or legal person who offers products and/or services to consumers at a distance;

Distance agreement: an agreement whereby, within the scope of the system organized by Lenco for distance selling of products and/or services, only one or more techniques for distance communication are used until the conclusion of the contract;

Means of distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur being in the same place at the same time.

General Terms and Conditions: these General Terms and Conditions.


Article 4 - Purpose, legal validity and scope of the General Terms and Conditions

These General Terms and Conditions apply to all agreements between Lenco and the consumer and to all offers made by, of whatever nature and by whatever name.


Article 5 - The terms and conditions of the customer are excluded

The consumer expressly distances himself/herself from any (purchase) terms and conditions used by him/her, by whatever name and however presented, such that only these General Terms and Conditions apply to all agreements, including the formation and the execution thereof.


Article 6 - The offer

6.1If an offer has a limited period of validity or is subject to certain conditions, this will be explicitly stated in the offer.
6.2The offer is without obligation. Lenco is entitled to change and adjust the offer.
6.3The offer contains a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If Lenco uses images, they are a true reflection of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on Lenco.
6.4All images, specifications and data in the offer are indicative and cannot lead to compensation or the termination of the agreement.
6.5Lenco cannot guarantee that the colours displayed exactly match the real colours of the products.
6.6Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.


Article 7 - The agreement

7.1The agreement is, subject to the provisions of paragraph 4, concluded at the moment of acceptance of the offer by the consumer and the fulfilment of the associated conditions.
7.2If the consumer has accepted the offer electronically, Lenco will immediately confirm receipt of the acceptance of the offer electronically. During the period that receipt of this acceptance has not been confirmed by Lenco, the consumer can dissolve the agreement.
7.3If the agreement is concluded electronically, Lenco will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, Lenco will take appropriate security measures to that effect.
7.4Lenco can - within the legal framework - enquire about the ability of the consumer to meet his/her payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance agreement. If Lenco, based on this enquiry, has good reasons not to enter into the agreement, it is entitled to refuse an order or request, giving reasons, or to attach special conditions to the execution thereof.

Lenco will send the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

a. the visiting address of Lenco’s office where the consumer can take his/her complaints;
b. the conditions under which and the manner in which the consumer can make use of his/her right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about warranties and existing service after purchase;
d. information that is included in Article 4, paragraph 3 of these General Terms and Conditions, unless Lenco has already provided this information to the consumer before the execution of the agreement;

7.6In the case of a continuing performance agreement, the provision in the previous paragraph only applies to the first delivery.
7.7Each agreement is entered into under the suspensive condition of sufficient availability of the products concerned.


Article 8 - Right of withdrawal

8.1When purchasing products, the consumer has the option to terminate the agreement without giving any reason within 14 days. This cooling-off period starts on the day following receipt of the product by the consumer or a representative appointed in advance and notified to Lenco.
8.2During the cooling-off period, the consumer will handle the product and packaging carefully. He/she will only unpack or use the product to the extent necessary to determine the nature, features and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he/she would be allowed to do in a shop.
8.3The consumer is only liable for the value reduction of the product that is the result of handling the product in a manner that exceeds that allowed in Article 8.2.
8.4If the consumer makes use of his/her right or withdrawal, he will return the product to Lenco with all accessories and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by Lenco.
8.5If the consumer wishes to make use of his/her right of withdrawal, he/she is obliged to inform Lenco of this within 14 days of receipt of the product. The consumer must make this known via the model form. After the consumer has made it known that he/she wishes to make use of his/her right of withdrawal, the consumer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of a proof of shipment.
8.6If, after the end of the periods mentioned in the previous paragraphs of this Article, the customer has not made it known that he/she wishes to make use of his/her right of withdrawal or has not returned the product to Lenco, the purchase is a fact.


Article 9 - Costs in the case of withdrawal

9.1If the consumer makes use of his/her right of withdrawal, no more than the costs of returning the goods is payable by the consumer.
9.2If the consumer has paid an amount, Lenco will refund this amount as soon as possible but no later than 14 days after the withdrawal. This is subject to the condition that the product has already been received by the web shop or conclusive proof of complete return can be submitted. Repayment will be made via the same payment method used by the consumer, unless the consumer explicitly authorizes another payment method.
9.3In the event of damage to the product due to careless handling by the consumer, the consumer is liable for any loss in value of the product.
9.4The consumer cannot be held liable for the loss in value of the product if Lenco does not provide all legally required information about the right of withdrawal; this must be provided before the conclusion of the purchase agreement.


Article 10 - Exclusion of the right of withdrawal

10.1Lenco may exclude the right of withdrawal of the consumer for products as described in paragraph 2. The exclusion of the right of withdrawal only applies if Lenco has clearly stated this in the offer or in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible with regard to products:

a. that have been realized by Lenco in accordance with the specifications of the consumer;
b. that are clearly personal in nature;
c. which cannot be returned due to their nature;
d. that can spoil or age quickly;
e. the price of which is subject to fluctuations in the financial market, over which Lenco has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software, where the consumer has broken the seal.
h. for hygienic products, where the consumer has broken the seal.


Article 11 - The price

11.1During the validity period stated in the offer, the prices of the offered products will not be increased, except for price changes due to changes in VAT rates.
11.2By way of derogation from the previous paragraph, Lenco can offer products or services whose prices are subject to fluctuations in the financial market and over which Lenco has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are recommended prices are mentioned in the offer.
11.3Price increases within three months of the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases more than three months after the conclusion of the agreement are only allowed if Lenco has stipulated this and:

a. these are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

11.5The prices mentioned in the offer of products or services include VAT.
11.6All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. Lenco is not obliged to deliver the product at the wrong price in the case of printing and typesetting errors.


Article 12 - Conformity and Warranty

12.1Lenco guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations.
12.2Any defects or incorrectly delivered products must be reported to Lenco in writing within four weeks of delivery. The products must be returned in the original packaging and in new condition.
12.3Lenco's warranty period corresponds to the manufacturer's warranty period. Lenco is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
12.4For the full warranty conditions we refer to our WARRANTY PROVISIONS FOR CONSUMERS.


Article 13 - Delivery

13.1Lenco will take the greatest possible care when receiving and implementing orders for products.
13.2The place of delivery is the address that the consumer has made known to Lenco.
13.3With due observance of what is stated in paragraph 4 of this Article, Lenco will execute accepted orders promptly but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed or if an order cannot be executed or only partially executed, the consumer will receive notification of this no later than 30 days after he/she has placed the order.
13.4In that case, the consumer has the right to terminate the agreement at no cost. The consumer is not entitled to compensation.
13.5All delivery periods are indicative. The consumer cannot derive any rights from any periods mentioned. Exceeding a period does not entitle the consumer to compensation.
13.6In the case of termination in accordance with paragraph 3 of this Article, Lenco will refund the amount that the consumer has paid as soon as possible but no later than 14 days after termination.
13.7If delivery of an ordered product proves to be impossible, Lenco will endeavour to make a replacement item available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. The right of withdrawal also applies to replacement items. The costs of any return shipment are payable by Lenco.
13.8The risk of damage and/or loss of products is carried by Lenco up to the moment of delivery to the consumer or a designated representative that is known to Lenco in advance, unless expressly agreed otherwise.


Article 14 - Correspondence

14.1All correspondence takes place via e-mail, including, but not limited to, invoices and any payment reminders.
14.2The consumer is obliged to provide Lenco with an e-mail address at which he can be contacted; changes in e-mail address must be communicated immediately to Lenco in the manner prescribed by Lenco.
14.3E-mails sent by Lenco to the e-mail address provided by the consumer are deemed to have been received by the consumer.


Article 15 - Retention of title

15.1Goods delivered by Lenco to the consumer remain the inalienable property of Lenco until such time as these, including interest and costs, have been paid in full to Lenco.
15.2If and insofar as Lenco can rely on the retention of title, it can reclaim the goods in question from the consumer at any time.
15.3The consumer is not entitled to pledge the goods falling under the retention of title of Lenco or to encumber them in any other way.


Article 16 - Applicable law

16.1All agreements between Lenco and the consumer and all offers from to the consumer are exclusively subject to Dutch law, even if an agreement is fully or partially executed abroad or if the party involved in the legal relationship resides abroad.
16.2The Vienna Sales Convention does not apply.
16.3Any possible disputes arising from the agreements and offers mentioned in the previous paragraph will be submitted to the competent court in the District of Limburg.


Article 17 - Indemnification

By placing an order, the consumer indemnifies Lenco against all possible legal proceedings, fines and the like, which could result from the placing of the order and the activities arising therefrom.


Article 18 - Other provisions

If one or more provisions of these General Terms and Conditions are null and void or are nullified, this will not affect the validity of the other provisions and the void or nullified provisions will be replaced by valid provisions with the same effect to the extent possible.

Version June 2018