General terms & conditions


The following general terms and conditions of sale apply to the contractual relationship between the "User" (hereinafter also referred to as "you") and "Trebs" (hereinafter also referred to as "we"). Registered under Chamber of Commerce number: 63777002, VAT number: NL 855396763B01. Our business address is Wiebachstraat 37
6466 OF Kerkrade

Article 1           General

Trebs reserves the right to change these terms and conditions at any time and without prior notice. However, such a change does not apply to orders placed before the changed conditions have been published on this website.


Article 2           Data Trebs

Business address: Wiebachstraat 37
6466 OF Kerkrade
E-mail address:
Chamber of Commerce number: 63777002
VAT number: NL855396763B01


Article 3           Definitions

In these terms and conditions:

Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by Trebs or by a third party on the basis of an agreement between those third and Trebs;

Thinking time: the term within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance agreement with Trebs;

Day: calendar day;

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;

Model form: the model form for withdrawal that Trebs makes available that a consumer can fill in if he wants to make use of his right of withdrawal.

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;


Distance Agreement: an agreement in which, within the framework of a system organized by Trebs for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;

Technology for remote communication: means that can be used to conclude an agreement, without the consumer and entrepreneur coming together in the same room at the same time.

Terms and Conditions: the present General Terms and Conditions.

Article 4           Purpose, legal validity and scope of the General Terms and Conditions

These General Terms and Conditions apply to all agreements between Trebs and the consumer and to all offers made by of whatever nature and by whatever name.


Article 5           Customer's conditions are excluded

The consumer expressly waives any (purchase) conditions used by him, by whatever name and however presented, in such a way that only the present terms and conditions apply to all agreements, including the formation and implementation thereof.


Article 6           The offer

6.1 If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
6.2 The offer is without obligation. Trebs is entitled to change and adjust the offer.
6.3 The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If Trebs uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer do not bind Trebs.
6.4 All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
6.5 Trebs  cannot guarantee that the colors shown exactly match the real colors of the products.
6.6 Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.


Article 7           The agreement

7.1 Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the conditions set.
7.2 If the consumer has accepted the offer electronically, Trebs will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by Trebs, the consumer can dissolve the agreement.
7.3 If the agreement is concluded electronically, Trebs will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, Trebs will observe appropriate security measures.
7.4 Trebs can inform itself - within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, Trebs has good grounds not to enter into the agreement, it is entitled to refuse an order or request, stating reasons, or to attach special conditions to the implementation.

Trebs will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

a. the visiting address of the Trebs branch where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about warranties and existing after-sales service;
d. the information included in Article 4 paragraph 3 of these terms and conditions, unless Trebs has already provided this information to the consumer prior to the performance of the agreement;

7.6 In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
7.7 Every agreement is entered into under the conditions precedent of sufficient availability of the relevant products.


Article 8           Right of withdrawal

8.1 When purchasing products, the consumer has the option of dissolving the contract without giving any reason during 30 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to Trebs.
8.2 During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
8.3 The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in article 8.2.
8.4 If the consumer makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to Trebs, in accordance with the reasonable and clear instructions provided by Trebs.
8.5 To exercise the right of withdrawal, you must inform us, Trebs, of your decision to withdraw from the contract by means of an unequivocal statement. You can use the attached model withdrawal form for this. To comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to Trebs within 30 days of receipt of the product. The consumer can make this known through us return program. After the consumer has indicated that he wishes to make use of his right of withdrawal, the consumer must return the product within 30 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of dispatch. Returns can also be reported via the model withdrawal form.
8.6 If the customer has not made it known after the expiry of the periods referred to in the previous paragraphs of this article that he wishes to make use of his right of withdrawal, the purchase is a fact.


Article 9           Costs in case of withdrawal

9.1 If the consumer makes use of his right of withdrawal, Trebs will bear the costs.
9.2 If the consumer has paid an amount, Trebs will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received back by the web retailer or that conclusive proof of complete return can be submitted. Reimbursement will be made via the same payment method used by the consumer, unless the consumer gives explicit permission for a different payment method.
9.3 In the event of damage to the product due to careless handling by the consumer himself, the consumer is liable for any reduction in value of the product.
9.4 The consumer cannot be held liable for depreciation of the product if Trebs has not provided all legally required information about the right of withdrawal, this must be done before the purchase agreement is concluded.


Article 10         Exclusion of right of withdrawal

10.1 Trebs can exclude the consumer's right of withdrawal for products as described in paragraph 2. The exclusion of the right of withdrawal only applies if Trebs has clearly stated this in the offer, at least in good time before concluding the agreement.

Excluded from the right of withdrawal is a consumer purchase that pertains to the delivery of:

a. Products that are manufactured to your specifications, that are not manufactured and that are manufactured based on your individual choice or decision, or that are clearly intended for a specific person.
b. Products whose price is subject to fluctuations in the financial market over which we have no influence and which may occur within the withdrawal period;
c. Products that spoil quickly or have a limited shelf life; Sealed products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery;
e. Products that are irrevocably mixed with other products after delivery due to their nature;
f. Alcoholic beverages, the price of which was agreed when the Purchase Agreement was concluded, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which we have no influence;
g. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
h. Newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);


Article 11         The price

11.1 During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes as a result of changes in VAT rates.
11.2 Contrary to the previous paragraph, Trebs may offer products or services whose prices are subject to fluctuations in the financial market and over which Trebs has no influence, with variable prices. This dependence on fluctuations and the fact that any stated prices are target prices are stated in the offer.
11.3 Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if Trebs has stipulated this and:

a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

11.5 The prices stated in the offer of products or services include VAT.
11.6 All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, Trebs is not obliged to deliver the product according to the incorrect price.


Article 12         Conformity and Warranty

12.1 Trebs guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or provisions existing on the date of the conclusion of the agreement. or government regulations.
12.2 Any defects or incorrectly delivered products must be reported to Trebs in writing within 4 weeks of delivery. Return of the products must be in the original packaging and in new condition.
12.3 The Trebs warranty period corresponds to the manufacturer's warranty period. However, Trebs is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
12.4 For the full warranty conditions, please refer to our WARRANTY CONDITIONS CONSUMERS.


Article 13         Delivery

13.1 Trebs will take the greatest possible care when receiving and executing orders for products.
13.2 The place of delivery is the address that the consumer has made known to Trebs.
13.3 With due observance of what is stated in paragraph 4 of this article, Trebs will execute accepted orders expeditiously but no later than 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order.
13.4 In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation.
13.5 All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
13.6 In the event of dissolution in accordance with paragraph 3 of this article, Trebs will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
13.7 If delivery of an ordered product proves to be impossible, Trebs will endeavor to make a replacement item available. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of any return shipment shall be borne by Trebs.
13.8 The risk of damage and/or loss of products rests with Trebs until the moment of delivery to the consumer or a representative designated in advance and made known to Trebs, unless expressly agreed otherwise.


Article 14         Correspondence

14.1 All correspondence is sent via e-mail, including, but not limited to, invoices and any payment reminders.
14.2 The consumer is obliged to provide Trebs with an e-mail address on which he can receive e-mail; changes thereof must be immediately communicated to Trebs in the manner prescribed by Trebs.
14.3 E-mails sent by Trebs to the e-mail address specified by the consumer are deemed to have been received by the consumer.


Article 15         Retention of title

15.1 Goods delivered to the consumer by Trebs remain our inalienable property until they have been paid to us in full, including interest and costs.
15.2 If and insofar as Trebs can invoke the retention of title, it can reclaim the relevant goods from the consumer at any time.
15.3 The consumer is not authorized to pledge or encumber in any other way the goods subject to Trebs' retention of title.


Article 16 Law

16.1 All agreements between Trebs and the consumer and all offers from to the consumer are exclusively governed by Dutch law, even if an agreement is wholly or partially executed abroad or if the party involved in the legal relationship is there. has residence.
16.2 The Vienna Sales Convention does not apply.
16.3 All possible disputes arising from the agreements and offers referred to in the previous paragraph will be submitted to the competent court in the District of Limburg.


Article 17         Indemnification

By placing an order, the consumer indemnifies Trebs against all possible legal proceedings, fines and the like, which could be the result of placing the order and the activities arising from it.


Article 18         Complaint handling

Complaints about the performance of the purchase agreement must be submitted fully and clearly described to Trebs as soon as possible after you have discovered defects. You can submit a complaint via our customer service or an e-mail to You can also make your complaint known via our support chat on the website. 
Complaints submitted to us will be answered within 14 days of receipt. If we need a longer processing time, we will confirm within 14 days that we have received the complaint and we will indicate when you can expect a more detailed answer.


Article 19         Other provisions

19.1 If one or more provisions of these General Terms and Conditions are null and void or are voided, this will not affect the validity of the other provisions and the void or voided provisions will be replaced by valid provisions with the same purport as far as possible.

19.2 These general terms and conditions apply to all orders, promotions and services via Trebs.